THE OPPORTUNITY
What this could look like.
Highlight missed customer program opportunities.
This entry identifies a potential workflow from the source catalog. Its suitability depends on your utility’s data, existing tools, operating requirements, and the people who will use the result.
BUILD A USEFUL FIRST VERSION
Start with a bounded pilot.
- 01
Define the work and the owner.
A service-team lead, experienced representatives, and a customer-data owner. Choose one repeatable task, record how it works today, and agree on a measurable outcome.
- 02
Test against real examples.
Use a representative, approved data sample. Include incomplete records and difficult cases. Compare the AI-assisted workflow with the current process, including review and correction time.
- 03
Review the result before expanding.
Set a quality threshold, examine exceptions, and decide whether the result is useful enough to repeat. Name the reviewer, define the fallback, and document what changed.
MAKE THE VALUE VISIBLE
Measures worth tracking.
These suggested measures are editorial starting points. Define the baseline and success threshold with your team before the pilot.
- Confirmed issues found
- False-positive rate
- Repeat customer contacts
Keep the right judgment in the loop.
Use approved guidance, protect customer information, and route exceptions and urgent situations to trained staff.
Read the responsible AI guideSource & editorial notes
Senpilot Global List of AI Use Cases in Utilities (v Sep 2026)
“Use cases” worksheet · row 124 · catalog ID C08
The title, original description, department, function, and marked datasets come from the workbook. Value framing, sector tags, pilot steps, metrics, and safeguards are editorial guidance. This entry is not evidence of a verified deployment or a guaranteed result.
Read the full source methodology